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Frequently Asked Questions

  • How much does it cost to ship your food products?
    We ship all of our perishable food orders via FedEx Standard Overnight which means they arrive to you by the end of the day on the date your delivery is scheduled. The prices for our products online do not include the shipping fees. Shipping charges are additional and typically range between $25 and$50 with orders going to the Western United States being on the higher end of that range. We understand the shipping cost for perishables can sometimes be expensive and that’s way we are constantly working with our carrier to give our customers the best rates possible. We simply charge our customers the same shipping cost FedEx charges us. 

  • What about Non-Perishable items?
    Our non-perishable items like the Barbara Jean’s Cookbooks and apparel are sent via FedEx Ground and range between $8 and $15 to ship. The Barbara Jean’s Gift Cards are mailed through the United States Postal Service and a $1.00 shipping fee is added. If you need faster delivery, buy cialis please call us toll free at 866-634-6500. 

  • How does the product get shipped fresh to my doorstep?
    We individually package each food product in a seal tight container, thumb place them in a specially designed Styrofoam box with enough frozen gel packs to keep them refrigerator cold for up to 36 hours. We do not require a signature for delivery. NOTE: When your order arrives, thumb you can either refrigerate them for 24 hours before cooking or they can be frozen for up to six months in the containers they arrived in. 

  • Are your products difficult to cook?
    The simple answer is NO! We include handling instructions with each order on the Product Page, and some items even have videos to help you when your product arrives. 

  • How and when can I get your products shipped?
    We ship Tuesday through Thursday so you are able to receive them the next business day, ensuring you receive the freshest product possible. We use FedEx Standard Overnight shipping with Saturday delivery is available in most areas. In addition to the standard shipping cost, FedEx does charge an additional surcharge for all Saturday deliveries. It ranges from $15 – $40 depending upon the destination. To schedule a Saturday delivery, please place your order toll free at 866-634-6500. There are *NO* Sunday or Monday deliveries. 

  • How do I pay?
    Our Online Store accepts Visa, Master Card, Discover and American Express. The Online Store is secured using Secured Sockets Layer (128-bit encryption). What this simply means is that all sensitive information you provide us will be transmitted safely, and you can shop with confidence that your information is secure! If you would like to pay using a Barbara Jean’s Gift Card, please call us toll free at 866-634-6500.Orders placed for delivery more than 7 days in advance will be processed 4 days prior to your requested delivery date.  Please be sure the card you supply will accept the charge at that time. 

  • What if I have questions or comments about an order that I placed?
    You may also order by calling our Mail Order Department toll free at (866)-634-6500. We are open Monday thru Friday from 8:30 am – 5:00 pm ET. You may also email us at information@barbarajeans.com

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